Once we receive your referral our team will usually be in touch with you by phone/email or text message within two business days.

If you need help now, please call Lifeline on their 24-hour crisis support line on 13 11 14. If it is an emergency, call 000.

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The best way to change your appointment time is to text your Lives Lived Well counsellor or support worker directly to their mobile number. If you have misplaced your counsellor or support worker’s mobile number, feel free to call our Contact Team on 1300 727 957 who will pass a message on to your counsellor or support worker for you.

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Yes, some of our programs are suitable if you’re looking to reduce your State Penalties Enforcement Registry (SPER) debt in Queensland, or a Work and Development Order (WDO) debt in New South Wales.

To start this process, please contact us on 1300 727 957 to request a referral for yourself to engage in our support services. Once we’ve received your referral, and you are engaging in Drug/Alcohol Counselling, your case worker will complete the relevant documentation to reduce your SPER or WDO debt. For more information about SPER in QLD please visit the QLD Government website and for more information about WDO in NSW, visit the NSW Government website.

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Yes, we have a Gambling Intervention Service for people who are already engaged with our alcohol and drug services. We have counsellors based in Brisbane, the Gold Coast, and Mackay; however our team is able to service areas in wider Queensland via telehealth. You can read more here.

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At Lives Lived Well, we believe financial circumstances should not be a barrier to accessing support. Our client contribution structure is designed to ensure fairness and affordability.

While our programs receive state funding, clients do contribute towards their stay. These contributions are usually based on a percentage of Centrelink payments. For self-funded clients, contributions are based on an equivalent cost to those receiving Centrelink.

Clients are encouraged to make their first contribution as close to admission as possible, which may occur before, on, or shortly after entry, depending on their payment schedule.

There are no additional fees or charges—what is sometimes referred to as an ‘upfront fee’ simply refers to the first two weeks of client contributions. This fee varies between centres.

We understand financial situations differ, so we offer fee relief to ensure no one is denied support due to an inability to pay. If you have concerns about contributions, please reach out to our team.

For more information on costs, call our friendly Contact Team at 1300 727 957 or you can send us your question here. Finances should never be a barrier to getting help.

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You can email questions about our services to [email protected]. If you’d like to send us a referral, please follow these links: to refer yourself, click here. If you’re a service provider and want to refer a client, click here.

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What services you can use might depend on where you are located, and what kind of support you need. To find out what you’re eligible for, please call our Contact Team on 1300 727 957 or you can fill out a self-referral form here so we can get more information on how we can help you. 

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You can view current Lives Lived Well job openings here.

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Lives Lived Well team members include psychiatrists, social workers, psychologists, peer support workers, registered nurses, general support workers, and case managers. Our Specialist Centre at Burleigh Heads also has a team of GPs, psychologists, and allied health professionals.

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For clients, our programs are currently available in-person or over the phone. If you’d like to know more about future services or courses, you can subscribe to our e-newsletter Well Notes here.

For service providers and other health professionals, we run training services online – you can get more information here.

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Visiting hours vary depending on where you’re staying. We encourage family members to visit loved ones who are staying in our residential rehabilitation centres. More information about visiting hours can be provided by the Intake Team during the Intake Stage of the residential rehabilitation process.

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There is usually a set schedule for you while you’re in our centres, with the majority of activities taking place at the property. In some cases, you may be able to briefly leave for an activity or an appointment. This will be dependent on where you’re staying and what stage of the program you’re at. Our team will discuss this with you when you arrive.

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Some of our residential centres have stairs. If you need ramp access or have another mobility issue, please let one of our team members know before you are booked into a centre.

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No, our residential programs have strict no-smoking policies. You may be able to use something to help you with this, like nicotine patches, lozenges or inhalers. 13 QUIT has information on how you can organise quit-smoking aids like this before you arrive. Talk with our team about bringing your nicotine replacement options with you.

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We have twelve residential centres across QLD and NSW, and where you stay will depend on your location and what kind of rehabilitation service you need. All of our centres have comfortable accommodation rooms, shared areas for group work and for free time, on-site kitchens, and large garden areas. You can view more information about all of our centres here.

You’ll find out which centre you’ll be staying at after you’ve spoken with our team. You can start this process now by calling us on 1300 727 957.

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Our residential centres each have a daily schedule to help you focus on your personal and community goals.

There are a few different activities each day so that you can get the most out of your program. A typical day might include a group meeting, a one-on-one therapy session, a relaxation or creative activity, some time for exercise, and some time to help with tasks around the centre. Other activities could include something social, helping with cooking, free time, or a visit from friends and family.

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Yes, our residents can access a GP during their stay. We can also help you access other services like dentists and optometrists.

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We run a residential centre in Coffs Harbour for young people from the age of 12. You can find more information about it here but please note you cannot self-refer to this service. For all of our other residential centres, the minimum age is 18. You can view all of our residential centres here.

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At Lives Lived Well, we believe financial circumstances should not be a barrier to accessing support. Our client contribution structure is designed to ensure fairness and affordability.

While our programs receive state funding, clients do contribute towards their stay. These contributions are usually based on a percentage of Centrelink payments. For self-funded clients, contributions are based on an equivalent cost to those receiving Centrelink.

Clients are encouraged to make their first contribution as close to admission as possible, which may occur before, on, or shortly after entry, depending on their payment schedule.

There are no additional fees or charges—what is sometimes referred to as an ‘upfront fee’ simply refers to the first two weeks of client contributions. This fee varies between centres.

We understand financial situations differ, so we offer fee relief to ensure no one is denied support due to an inability to pay. If you have concerns about contributions, please reach out to our team.

For more information on costs, call our friendly Contact Team at 1300 727 957 or you can send us your question here. Finances should never be a barrier to getting help.

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One of our team members will discuss which service or centre may be best for you, depending on your location and what kind of help you need.

The waiting period can vary, and depends on bed availability at the residential rehab centre you’ll be attending. Once you’ve completed an assessment with a residential Pre and Post intake officer, negotiated on a safe detox option, and provided all the required documents, you’ll be advised of an admission date as soon as possible, and emailed an offer of admission.

After you receive your offer of admission, it’s important to keep connecting with your intake officer regularly, so that your admission isn’t delayed. Our residential centres usually have a wait time from two to eight weeks.

You may be able to continue with your prescription ORT at one of our centres. You can ask us about this once we’ve confirmed which centre you’ll be going to.

For all of our centres, you will need to pack your clothes, a sunsafe hat, enclosed shoes, prescription medications, and any toiletries (make sure they’re new and unopened). You may need to pack your own linen and basic coffee/tea making supplies, depending on where you’ll be staying. We’ll confirm this with you closer to your arrival.

Be prepared for our team to check your bags and belongings when you arrive for your safety and that of the community.

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We have three live-in withdrawal residential centres (in Rockhampton, Wollongong, and Orange), as well as general residential rehabilitation centres. Our general residential centres are not withdrawal facilities, and that’s why we ask that when you arrive for your stay at these centres, you’re drug-free (other than prescription medications) and alcohol-free.

We also run separate day withdrawal programs; you can get information about them here.

Get them to call us on 1300 727 957, or you can help them fill out an online request form here. You don’t need a doctor to submit this form.

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We can only talk to you about your loved one’s treatment if they’ve given us authorisation beforehand.

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You can fill out our Service Provider referral form here.

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The decision to include or exclude these clients is made after our Clinical Services team reviews the assessment information and other considerations.

If a decision is made not to accept the client, we will provide a rationale for them not being accepted into the nominated program, and we’ll suggest alternative external support options. We’re available to discuss this with the client, if required.

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We aim to respond to all referrals within two business days. Please let us know that you’re awaiting a response and we will follow-up with the relevant team.

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We run Gambling Screening Training for clinicians and counsellors who want to know more about how to screen for gambling harm. You can view more information and register for an upcoming session here.

We also offer Drug and Alcohol First Aid Training for people working or volunteering in the community services and primary prevention health sectors. More information about this training, and upcoming sessions, is here.

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At Lives Lived Well we are committed to supporting clients re-entering the community after a custodial sentence. When we receive a referral, we need current contact details for the referred person, so we can communicate with them directly and ensure they’re connected to the best program to meet their needs. Because of the barriers that exist for service providers trying to connect directly to those still incarcerated, we’re unable to meaningfully action a referral for someone who is currently in custody.

However, in Queensland, those in custody seeking information about services available to them post-release, should connect with the re-entry services provider in their Correctional Centre (such as CREST or MERIT). Lives Lived Well delivers CREST services in the Capricornia and Lotus Glen Correctional Centres, and similar programs are available in all other prisons. 

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At Lives Lived Well we are committed to supporting those re-entering community after a custodial sentence. In Queensland, those in custody seeking information about services available to them post-release, should connect with the re-entry services provider in their Correctional Centre (such as CREST or MERIT). Lives Lived Well delivers CREST services in the Capricornia and Lotus Glen Correctional Centres, and similar programs are available in all other prisons. 

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