1300 727 957
We value your feedback
Have a compliment, complaint or feedback? Please let us know.
Your feedback and suggestions can help us to improve our services. If you do have a complaint, it will be taken seriously and treated confidentially.
You can provide feedback or complaints by:
- completing the form on this webpage
- filling out our feedback brochure
- speaking to a service manager in person
- calling the service manager on 1300 727 957
- emailing us at [email protected]
- posting to: Clinical Director, Lives Lived Well, PO Box 332, Spring Hill, QLD, 4004.
- making a report regarding potential or serious misconduct via the options outlined in our Whistleblower Protection Policy.
Taking further action
If you are not satisfied with our response, you can contact an independent agency. Information about local consumer protection agencies for the different states and territories can be found on the Australian Competition and Consumer Commission (ACCC) website at: www.accc.gov.au.
Supporting you when things don’t go to plan
At Lives Lived Well, we’re committed to providing safe, respectful, and high-quality care. But if something goes wrong during your treatment, we believe you have the right to know what happened and what’s being done about it. Our Open Disclosure process ensures open, honest conversations when adverse events occur, helping you feel informed, supported, and heard every step of the way.
Download the Open Disclosure poster to find out more.
