We’re still here for you – our COVID-19 Response

We are providing telephone and online counselling during weekdays, temporarily ceasing face-to-face sessions. Our residential services are reopening and we welcome inquiries for these options. For QLD reopening dates, click here. For NSW reopening dates, click here

Take that first step and arrange an appointment with one of our specialists.

To make an inquiry, call Monday to Friday (8.30am to 5pm)

Contact Us –

Please note: we are currently experiencing some intermittent technical issues with our 1300 number. If you can’t get through, please fill out a Referral or Enquiry form available on this website under Enquire Now, in top right menu. We apologise for any inconvenience caused and are working to fix the matter asap.

Phone 1300 727 957
Fax 07 5576 2512
[email protected] 

New South Wales
Phone 1300 596 366
Fax 02 6361 7400
[email protected]

Our 1300 numbers are not dedicated counselling lines and are not staffed by trained clinicians. Our contact team will gather information about your concerns and process a referral to one of our services or programs for further follow-up. On calling, you can leave a message and we will get back to you asap.

Please note, we cannot provide family members with any information about their loved one’s treatment without their pre-arranged verbal authorisation.

If you know which service you’d like to refer to, you can go ahead and self-refer online. Once your online referral is received, you will be contacted within 24-48 hours.

If you need help now, please call Lifeline on their 24-hour crisis support line on 13 11 14 or if it is an emergency call 000.

Find a service

Contact Head Office

Our corporate head office street address is:
Level 1/Boundary Court,
55 Little Edward Street,
Spring Hill, Brisbane.

Our general postal address is:
PO Box 332, Spring Hill QLD 4004

Our ABN: 96 154 079 633

Connect on social media

Because we have limited resources, we only monitor our social media accounts during business hours (Monday to Friday, 9am to 5pm). Please be aware that our social media pages are communications channels and are not monitored by qualified counsellors or community service workers.


Find Lives Lived Well
Support Us

Lives Lived Well acknowledges the peoples of Aboriginal and Torres Strait Islander Australia, respecting their continuing connection to land, culture and community. We pay our respects to elders past, present and future. 

Lives Lived Well celebrates diversity and is committed to providing inclusive services. Everyone has the right to live well, with dignity and respect. We offer support to all people without judgment or discrimination.