1300 727 957
Take that first step and refer yourself to us
Refer yourself here Service providers, refer your clients to us herePlease note, we cannot provide family members with any information about their loved one’s treatment without their pre-arranged verbal authorisation.
If you know which service you’d like to refer to, you can go ahead and self-refer online. You don’t need a GP for this. Once your online referral is received, you will be contacted within 24-48 hours.
If you need help now, please call Lifeline on their 24-hour crisis support line on 13 11 14 or if it is an emergency call 000.
Got a question about one of our services, or how to access them?
- Phone: 1300 727 957
- Fax: QLD – 07 5576 2512 | NSW – 02 6361 7400
- Check out our Frequently Asked Questions page
Our 1300 number is not a dedicated counselling line and is not staffed by trained clinicians. Our contact team will gather information about your concerns and process a referral to one of our services or programs for further follow-up. On calling, you can leave a message and we will get back to you asap.
Find or apply for a service
- See a full list of our service locations
- Refer yourself to one of our services or programs here
- Service Providers or Health Professionals can refer their clients and patients to us here
- For a general enquiry about Lives Lived Well and our services, fill out this form
- Refer yourself to our Veterans’ and Families’ Wellbeing Hub here
- Interested in mental health program? Get more information here.
Contact Head Office
Our corporate head office street address is:
Level 1/Boundary Court,
55 Little Edward Street,
Spring Hill, Brisbane.
Our general postal address is:
PO Box 332, Spring Hill QLD 4004
Our ABN: 96 154 079 633
Connect with us on social media
Because we have limited resources, we only monitor our social media accounts during business hours (Monday to Friday, 9am to 5pm). Please be aware that our social media pages are communications channels and are not monitored by qualified counsellors or community service workers.
Whistleblower Policy
Lives Lived Well is committed to integrity and accountability in all aspects of our conduct and operations.
The Lives Lived Well Whistleblower Protection Policy encourages the disclosure of all suspected wrongdoing and explains the who, what and how of making a disclosure. The policy also outlines how whistleblowers are protected and supported. Click here to read the policy.
You can make a report direct through our independent reporting service.
Freecall 1800 888 340
Online Report proactlink.com.au
Email [email protected]
Reports can be made anonymously.
Other contacts:
- Finance: [email protected]
- Recruitment: [email protected]
- Media and marketing: [email protected]
- Contact Centre: [email protected]
