Patient Rights and Responsibilities

We believe the people we work with have the right to respect, dignity and privacy. If you believe we are not upholding your rights, we’d like you to tell us.

In coming to us, you have the right to:

  • a quality service designed to meet your needs and goals
  • services that are supported by evidence-based research
  • information about the services provided to you
  • participate in decisions about your care
  • receive services from skilled staff in a safe place
  • privacy and confidentiality
  • raise and have promptly resolved any concerns, complaints or disputes
  • nominate another person to speak and act on your behalf.

You have a responsibility to:

  • provide, to the best of your ability, full and accurate information about your needs
  • attend appointments and provide adequate notice if unable to attend
  • actively participate in your care including following staff recommendations
  • take responsibility for your own actions and their consequences
  • treat staff and other clients with respect and dignity
  • ensure our staff have a safe place to work.

If you have a concern, please give us a call or come in and see us. Speak to one of our staff or ask to speak to a manager.

Or put your concerns in writing via email or a feedback form available in our offices. Visit our contact page for more information.