As soon as you make contact with us, you will be able to access support with one of our qualified counsellors in the community. This free counselling can help you prepare for entering our live-in program. You could also undertake our free withdrawal day program, if required.

We know entering residential treatment is a big step. From day one, we will aim to make you feel welcome and understood, as we get to know you and your needs. To begin with, you will be introduced to a treatment facilitator who will work with you to tailor a range of supports to match your needs.

We believe in delivering a program of respect. We see it as our role to create a safe, supportive and structured environment that inspires genuine and lasting change. Our six-week treatment program aims to capture best practice and deliver quality care with qualified facilitators. Serving the community, we put our experience, connections and dedication into changing lives.

You will receive one-to-one counselling in which you can set goals, ask questions and guide your treatment. We bring empathy and collaboration to our approach, believing you are the ultimate decision-maker in your future. You will be encouraged to participate in community living and take on daily tasks and responsibilities. Here you can learn life skills, build confidence and gain insight into how you relate to others, always within an environment of support.

Our new recovery centre has been fully refurbished with brand new additions and has been purpose-built with the recovery experience in mind. As you move through the program, you will meet regularly with your treatment facilitator and can review and adapt your treatment plan in line with your progress.

Our professional and qualified team is made up of psychologists, social workers, counsellors, and an on-site nurse, allowing us to offer a package of holistic care. We work closely with other services in the areas of mental, oral, sexual and general health, Centrelink and legal support.

We aim to provide accessible and affordable residential treatment. You will need to pay some money towards your stay, usually a portion of your Centrelink payment. The amount depends on the type of benefit or payment you receive. An upfront admission fee will need to be paid to cover your first two weeks of stay.

If self-funding (not receiving Centrelink benefits), you will be required to pay for your full six-week cycle treatment in advance. 

Please note, we cannot provide any information to family members calling to inquire about your treatment due to privacy requirements. If you wish us to provide them with information, we will need your consent to authorise this.

You don’t need a GP referral. You can self-refer through our website here. If you have limited access to the internet or would prefer to speak to us to request a referral, please phone the Contact Team on 1300 727 957.

We also accept online provider referrals from other health professionals, health services, and community and government organisations. They can also fax referrals to 07 5546 8223.

For further questions about our Lives Lived Well programs, view our FAQs page here or you can contact us on 1300 727 957.