Are alcohol or drugs becoming a problem? We can help . . .

Our professional team can help you to break the cycle of problematic alcohol or drugs, regain control of your life and reach your potential to enjoy a full and rewarding life.

We provide:

  • individual on-site counselling
  • phone and online counselling to people all over Queensland, including remote and regional areas during normal office hours, Monday to Friday.
  • group counselling.

Free, flexible one-on-one counselling and group sessions are available through our range of service hubs located across Queensland and regional NSW.

We work with you to identify if you have a problem with drugs or alcohol, its extent and what’s behind it. We then support you and give you the tools to manage, reduce or stop your alcohol or drug misuse.

Worried about a family member or friend who is misusing drugs or alcohol? We can provide you with support so that you feel better placed to cope and support your loved one. Sometimes just talking to someone who doesn’t know the person, can help.

Do you need support for gambling as well?

We find that people who come to us for alcohol and drug counselling may also have concerns around gambling and the significance of this may not be understood or is minimised and hidden as not that important by the person and by others. By adding gambling support to your alcohol and other drugs counselling plan, you are more likely to achieve long-lasting recovery.

Your alcohol and drug counsellor has tools that can help identify your level of risk around gambling. If you want to know more, ask your Lives Lived Well counsellor about checking for the hidden impacts of gambling. They can assist you and put you in contact with the gambling intervention counsellor for specific gambling support.

Our Gambling Intervention Service is delivered to clients who are engaged with our alcohol and drug services at Lives Lived Well sites in Brisbane, Gold Coast, Townsville and Rockhampton. To find out more, download our flyer. (For crisis support outside business hours, the National Gambling Help Line is available 24/7, phone 1800 858 858)

Online counselling

Telehealth is the new way forward and we are pleased to offer this convenient option for people wishing to use our alcohol and drug counselling services.

Many of our services are now equipped with video conferencing suites, allowing for online support sessions, in addition to offering the face to face and phone counselling options.

If you are interested in a video call session, call 1300 727 957 to arrange an appointment or ask your current Lives Lived Well counsellor if they provide this service.

Our NewAccess program, which is designed to assist you in handling life pressures and stresses, also offers online sessions with its coaches.

Once you have arranged a time for a video session, you will receive an email or a text message in advance with instructions on how to join the meeting at the chosen time.  You will be able to see your counsellor online and they will be able to see you, making the experience just like a face-to-face session.

To use this service, you will require a smartphone, computer, or tablet, as well as a secure internet connection.

We take your privacy and data security seriously, so we ask that you not use insecure connections such as public or unsecured wi-fi. Please note that like with all internet usage, using our telehealth services will consume data: a typical one-hour video session can consume between 500 to over 1GB of data.

We’re here for you

  1. Ever felt the need to cut down on your drinking or drug use?
  2. Feel annoyed by people complaining about your drinking or drug use?
  3. Feel guilty about your drinking or drug use?
  4. Have strong cravings and you cannot control the urge to drink or use drugs?

If you answer yes to two or more of these questions, then talking to one of our counsellors may be able to help.


No you don’t need a referral to access our counselling services. Got questions? Just give us a call on 1300 727 957 and one of our friendly staff will take you through your options. Or you can email your query to [email protected]


The decision to begin counselling can seem overwhelming if you aren’t sure what to expect. The main aim of counselling is to help you find a greater quality of life. You set the goals and your counsellor helps you find ways to achieve them.

To find out if counselling is the right option for you call us on 1300 727 957 or email your query to [email protected]


No, our alcohol and drug counselling services are free of charge.

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Lives Lived Well acknowledges the peoples of Aboriginal and Torres Strait Islander Australia, respecting their continuing connection to land, culture and community. We pay our respects to elders past, present and future. 

Lives Lived Well celebrates diversity and is committed to providing inclusive services and workplaces. Everyone has the right to live well, with dignity and respect. We offer support to all people without judgment or discrimination.