Are alcohol or drugs becoming a problem? We can help . . .

Our professional team can help you to break the cycle of problematic alcohol or drugs, regain control of your life and reach your potential to enjoy a full and rewarding life.

We provide:

  • individual counselling, either in person or over the phone, depending on your location
  • group counselling
  • First Step, a free program to help you develop skills for reaching your goals around alcohol and drug use
  • Gambling Intervention Service.

Free, flexible one-on-one counselling and group sessions are available through our range of service hubs located across Queensland and regional NSW.

We work with you to identify if you have a problem with drugs or alcohol, its extent and what’s behind it. We then support you and give you the tools to manage, reduce or stop your alcohol or drug misuse.

Worried about a family member or friend who is misusing drugs or alcohol? We can provide you with support so that you feel better placed to cope and support your loved one. Sometimes just talking to someone who doesn’t know the person, can help.

Online counselling

Telehealth is the new way forward and we are pleased to offer this convenient option for people wishing to use our alcohol and drug counselling services.

Many of our services are now equipped with video conferencing suites, allowing for online support sessions, in addition to offering the face to face and phone counselling options.

If you are interested in a video call session, call 1300 727 957 to arrange an appointment or ask your current Lives Lived Well counsellor if they provide this service.

Our NewAccess program, which is designed to assist you in handling life pressures and stresses, also offers online sessions with its coaches.

Once you have arranged a time for a video session, you will receive an email or a text message in advance with instructions on how to join the meeting at the chosen time.  You will be able to see your counsellor online and they will be able to see you, making the experience just like a face-to-face session.

To use this service, you will require a smartphone, computer, or tablet, as well as a secure internet connection.

We take your privacy and data security seriously, so we ask that you not use insecure connections such as public or unsecured wi-fi. Please note that like with all internet usage, using our telehealth services will consume data: a typical one-hour video session can consume between 500 to over 1GB of data.

We’re here for you

  1. Ever felt the need to cut down on your drinking or drug use?
  2. Feel annoyed by people complaining about your drinking or drug use?
  3. Feel guilty about your drinking or drug use?
  4. Have strong cravings and you cannot control the urge to drink or use drugs?

If you answer yes to two or more of these questions, then talking to one of our counsellors may be able to help.


You don’t need a GP referral to engage in Lives Lived Well Counselling or Residential Services. You can submit your own referral by clicking this link or by calling the Contact Team on 1300 727 957.


The decision to begin counselling can seem overwhelming if you aren’t sure what to expect. The main aim of counselling is to help you find a greater quality of life. You set the goals and your counsellor helps you find ways to achieve them.

To find out if counselling is the right option for you call us on 1300 727 957 or email your query to [email protected]


No, our alcohol and drug counselling services are free of charge.

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Lives Lived Well recognises Aboriginal and Torres Strait Islander peoples as the original inhabitants of the land now known as Australia and their continuing connection to land, air and sea. We acknowledge the traditional custodians of the lands across which we work and live, and pay our respects to elders, past and present.

Lives Lived Well celebrates diversity and is committed to providing inclusive services and workplaces. Everyone has the right to live well, with dignity and respect. We offer support to all people without judgement or discrimination.

Four flags in a grid: the Australia flag, the Pride flag, the Aboriginal flag, the Torres Strait Island flag,