Innovating Through Technology

This year, Lives Lived Well embraced technology to transform the way we support clients and empower our teams. From the launch of ConnectWell, our always-on digital support platform, to the digitisation of Drug and Alcohol First Aid (DAFA) training, and the thoughtful use of artificial intelligence (AI) tools to streamline workflows, we’re creating smarter, more accessible services. These innovations enhance client experiences, equip our staff with better tools, and ensure our services are ready for the future, all while keeping the human connection.

Launch of ConnectWell

In January 2025, Lives Lived Well launched ConnectWell, a digital platform providing clients with 24/7 access to information, resources, and support tools. Accredited in February 2025 under the National Digital Mental Health Standards, ConnectWell advances client-centred services that drive positive outcomes while supporting sustainable operations.

The platform features clinical modules, videos, reading materials, and integrates seamlessly with Hive (LLW’s Clinical Record and Outcome Measure platform), offering a comprehensive online support experience. Initially piloted with our Brisbane North programs – usage, feedback, and technical performance have been closely monitored and we are now expanding to a broader client base. Developed from a 2023 Deloitte Digital project, ConnectWell reflects collaboration across ICT, Marketing, PMO, Clinical, and Data teams, plus input from our Client Advisory Group.

Drug and Alcohol First Aid training

Lives Lived Well is modernising its DAFA program into a blended digital and face-to-face training suite. Using adult-learning principles and interactive technology, it offers tiered solutions, from self-paced online courses to instructor-led workshops, tailored to organisational needs and budgets. This upgrade introduces eCommerce capabilities and reinforces LLW’s leadership in alcohol and other drug (AOD) education. Developed through 2025, the pilot launches in October, with the full suite available in early 2026 for workplace and community AOD training across Australia.

Harnessing AI for better care and smarter work

At Lives Lived Well, we see artificial intelligence (AI) as a way to enhance, not replace, the human connection at the heart of care. Guided by the “Four i’s” model (Intent, Integration, Implementation, Indication), our approach is ethical, purposeful, and people-centred.

This year we developed AI governance, piloted an in-house Clinical Case Note tool, explored AI decision support for programs, and trialled generative AI tools like Copilot. By blending AI and machine learning, we’re reducing manual work, strengthening clinical integrity, and improving access to information for staff and clients.