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What is ConnectWell?
ConnectWell is Lives Lived Well’s new free digital service to help your clients with a range of mental health and alcohol and other drug concerns. Launched in 2025, ConnectWell and complements our current services and delivery, giving clients access to tailored, flexible support.
How does ConnectWell work?
Once clients are registered and have completed their baseline Outcome Measure (‘check in’) survey, their ConnectWell portal populates with tailored clinical modules and activities. They can complete these activities at a time and place that suits them, and access their saved answers again in the future for discussion with their clinician or support person. Clients can also send messages to ConnectWell digital clinicians, who respond within 2-3 business days; these digital clinicians and peer workers are also available for telephone and video sessions.
Clients can access ConnectWell alongside their other Lives Lived Well programs, or use it as a self-directed, stand-alone service.
Who is suitable for ConnectWell?
ConnectWell is ideal for clients with dual diagnoses, as the platform supports mental health, alcohol and other drugs challenges, and general wellbeing. Our ConnectWell clinicians have a screening process where they consider a variety of factors like a client’s previous treatment programs, current access and use of digital technologies, and their interest in digital support.
ConnectWell is open to a small number of clients so we can adequately monitor the platform in these early stages. We welcome referrals from other service providers (pending availability). You can submit a referral for your client here, or you can contact the team at [email protected] to discuss referrals further.
26% conversion rate...
…for prospective clients who are approached via email to join.
50% of client engagement occurs outside of business hours...
…although most members want to learn more about face-to-face services.
Most ConnectWell members are between 30 and 40...
…with a total age of 20 to 66, with a mean age of 36.
Most ConnectWell members' drug of concern is methamphetamine...
…with alcohol and cannabis also being cited as primary drugs of concern.
Is ConnectWell private?
ConnectWell activity is stored securely in Lives Lived Well’s database. Only Lives Lived Well team members have access to client activity; clinical team members access this information so they can recommend other activities or treatment pathways to clients, and support team members such as IT and data access this information for technical troubleshooting and portal advancements.
How was ConnectWell developed?
ConnectWell’s tools have been developed by clinical psychologists, with many materials based on Lives Lived Well’s mental health programs currently being delivered in-person across Queensland. Interactive activities are based on CBT approaches to mental health and alcohol and other drugs.
Is ConnectWell accredited?
In early 2025 ConnectWell achieved accreditation for the National Safety and Quality Digital Mental Health Standards, a Government Standard that aims to improve the quality of digital mental health service provision.
